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Building the Essential Toolkit for Modern Ops

TechSoup Events and Webinars

Tuesday, October 11, 2022, 5:00 – 6:00 PM UTC


Communications + marketing
Operations + collaboration

About this event

We have archived this event. You can view the recording here.

In the mission-critical work of nonprofits, your impact depends on your ecosystem. Your volunteers, your donors, and your supplier partners are integral to your organization's success. The same is true with your technology, infrastructure, and operations. This webinar will discuss the modern incident response process and how to build your stack to minimize noise and mitigate team toil, allowing you to do more of what matters most. 

You’ll learn:

  • How monitoring, responding to and resolving incidents have evolved
  • How to confront chaos, reduce noise, and maximize the effectiveness of your tech stack
  • Why clear objectives and responsibilities, cohesive workflows, and team culture are key leverage points for excellence


  • Jesse Maddex


    Director, Non-Profit Development

  • Matt Schuttloffel

    NewRelic.org / Observability for Good,

    Sr. Manager, Technical Impact

  • Daniel Kim

    New Relic

    Lead Developer Relations Engineer