Have you heard the news? Restrictions have been lifted and you can resume your normal operations! But was “normal” working well for you before the pandemic and do you want to go back to the “way things were before”? IT leaders and other non-profit professionals today face the challenge of encouraging their teams to return to work, with staff that have a new perspective on what that work should look like. We face an even greater dilemma in understanding and responding to this shift in mindset with our customer, the end-user, as well. In this session, we will explore insights and tools from a variety of thought leaders, that will help us to build trust, strengthen our communication, and encourage growth for ourselves and others in this post-pandemic, new normal world!