We have archived this event. You can view the recording here.
In the mission-critical work of nonprofits, your impact depends on your ecosystem. Your volunteers, donors, and supplier partners are integral to your organization’s success. The same is true with your technology, infrastructure, and operations. This webinar will discuss how collaboration and communication, also known as CollabOps, enhances modern incident response for internal teams and constituents.
Lead Developer Relations Engineer
Director, Non-Profit Development
NewRelic.org / Observability for Good,
Sr. Manager, Technical Impact
Customer Success Leader
Senior Success Manager
Daniel Kim (He/Him) is a Lead Developer Relations Engineer at New Relic and the founder of Bit Project, a 501(c)(3) nonprofit dedicated make tech accessible to underserved communities. He wants to inspire generations of students in tech to be the best they can be through inclusive, accessible developer education. He is passionate about diversity and inclusion in tech, good food, and dad jokes.
Jesse Maddex (He/Him) has spent the majority of his career working at the intersection of enterprise technology and social impact with organizations such as Salesforce.org, Exponent Partners, and now PagerDuty. As the Director of Nonprofit Market Development at PagerDuty, he is building the program to help more nonprofit organizations manage their time-sensitive, mission-critical technology to expand their social impact. Jesse is originally from Leadville, CO and now lives in Mill Valley, CA with his wife, Kylie, and two sons Cooper (8) and Grant (6).
Matt Schuttloffel (He/Him) leads the nonprofit tech program (Observability for Good / aka “O4G”) as part of New Relic’s Social Impact team (NewRelic.org). Through O4G, Matt, Hollie, and their fellow Relics help charities, NGOs, and nonprofits power their mission forward through better data-driven decision-making and faster, more sustainable digital experience development. Matt is passionate about stewardship, learning from and helping others, and each chance he has to be fully immersed in the vivid expanses of each of his sons’ imaginations.
Allie Nakonek leads Customer Success for Education and Nonprofit at Slack, where she's championed customer value and partner relations for over 5 years. Prior to Slack, she worked in systems implementation and change management consulting. Allie is based in the San Francisco Bay Area, though her roots are in Cleveland, OH (Go Guardians!)
Laura Parody is a Senior Success Manager at Slack, where she's specifically collaborated with Nonprofit and Higher Education customers since 2021. She's worked at various nonprofits, including The LGBT Community Center in New York City and taught elementary school in New Orleans for two years. She is based out of Miami where she spends her time running, reading, and writing.